We now have SECURE online ordering available with Digicert. All online payments are SECURELY PROCESSED through Authorize.net Please email us orders@kelticdesigns.com at
with any questions about your order, or payments.
For Customer Comments here
FREQUENTLY ASKED QUESTIONS
Copyright Info
Celtic Tree of Life by Jen Delyth
WHOLESALE ONLINE CATALOG
HOLIDAY SHIPMENTS
CATALOG
ORDERING
ORDER QUESTIONS
SATISFACTION GUARANTEE
SHIPPING
DAMAGED GOODS
BACKORDERS - OUT OF STOCK ITEMS
PO BOXES
RETURNS
WHOLESALE INQUIRIES
SECURE ONLINE ORDERING
ORDERING OFFLINE
INTERNATIONAL ORDERS
PROBLEMS WITH SITE
RETAIL STORES
COPYRIGHT
PERSONAL TATTOOS
HOLIDAY SHIPMENTS
PLEASE NOTE: We will be closed Dec 23rd - January 8th... Dec 22nd is last Shipping Day before holidays. You will need to specify UPS Overnight Delivery at Checkout - to get your package by December 24th, and UPS 2 Day if you order Dec 22nd for Dec 24th delivery. UPS 3 day Ground if you order Dec 21st for Dec 24th delivery. We cannot guarantee any regular ground shipments arriving by Dec 24th that are not ordered before Dec 16th, although the closer you live to California, the more likely you will recieve your package in time... 3 Day Ground is much safer choice, since it is guaranteed by UPS...
UPS MAP SHOWING UPS GROUND DELIVERY TIMES CLICK HERE
CATALOG
We do not currently have a printed Retail mail order catalogue.
Our web site is the only way to order Jen's work directly from us.
For Wholesale Dealer Inquiries, see below
TO ORDER
For questions concerning your order, please email
Please Reference your Order #, and include all details. We will respond as soon as we are able.
SATISFACTION GUARANTEE
You may return any item for any reason, within 30 days,
for full refund, minus all Shipping costs.
We will exchange any item and charge you return shipping.
If item is damaged on receipt, or wrongly shipped by us, please contact us to arrange exchange,
or refund (including all shipping costs).
Please give full details with shipment, and reason for return, with copy of invoice.
For questions concerning your order, please email
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SHIPPING QUESTIONS
We ship most orders within 48 hours. We use UPS Ground, unless expediated shipping is requested, for additional fee on Checkout. Last shipping day of year is Dec 22nd. We are closed Dec 23rd through January 8th. SHIPPING RATES HERE
UPS MAP SHOWING UPS GROUND DELIVERY TIMES HERE
DAMAGED GOODS
Any items that are not received as shipped, or that are damaged on arrival, shall be re-shipped to the customer. Please contact orders@kelticdesigns.com and give your details including invoice or order number, and problem. Please see RETURNS policy.
BACK ORDERS
Any items that are currently not in stock, we will email you, and let you know when we will be able to ship the out of stock item to you..
The bulk of the order will be shipped out immediately, and the out of stock item will be shipped at not extra shipping charges when it comes in, unless we hear otherwise from you.
Since your card is charged automatically when you place your order, if for any reason there is a significant delay with our shipping an out of stock item, we will refund your card until the item is actually shipped.
PO BOXES
WE DO NOT SHIP TO PO BOXES We need an alternate address -such as your work address, family, friend, or neighbor- to send all USA shipments - UPS does not ship to PO BOXES... Sorry for any inconvenience.
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RETURNS
Any items damaged on arrival, or wrongly shipped, we shall replace at no charge within 30 days of receipt of order. We may require that the items are returned to us for full shipping credit to customer by UPS ground or similar service, in this case.
All other returns, or exchanges, such as a change of mind, or change of size or color, require an RMA number from us, and all shipping costs shall be paid by customer.
Please contact us at
to arrange a return. Please reference INVOICE number, your name, items in question, dates, and all pertinant information including your phone number to help us to facilitate your request in a timely manner.
WHOLESALE INQUIRIES
We now have an ONLINE Wholesale Catalog for web ordering ... wholesale catalog INFO For RESELLERS only.... Please email or phone for password access... For Full Wholesale Color Brochure please email
- orders@kelticdesigns.com or TEL (415) 668-0204 - Fax (415) 668 2321 -Wholesale inquiries only please. We need your Store information, address, telephone#, resale # if in California.
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SECURE ONLINE ORDERING
We have recently implimented a SECURE online ordering system. Our Shopping Basket Pages are protected with Strong 128-Bit Digital Certificate SSL Encryption for any information transmitted over the web with Digicert SSL Certificate .
Your Online Payments are securely processed through Authorize.net. Any questions about your order, or charges made through our pages, please contact us directly
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TO ORDER OFF LINE
Product Guide Prices Retail & Printable Order form
If you do not wish to order online. Telephone (415) 668-0204, and leave your order and V/MC info on our private office answering machine. We are the only people who monitor this machine, and it is a simple and secure way to process your order.
If you wish to use our Printable Order Form, you may fax the information including your V/MC # (including your name as it appears on the card, and your expiration date) to our private fax machine (415) 668 2321.
If you want to send a cheque or money order, please refer to our Order Form (below) for shipping costs and Sales tax (8.5% California residents only).
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INTERNATIONAL ORDERS
If you are ordering from outside USA, V/MC is the easiest and quickest payment.
If you want to pay with International Money order, (no international cheques please) email
and request we will email you back with the total for you to send to our office at 540 Balboa Street, San Francisco, CA 94118.
We ship most International Orders including Canada, Europe via US Post Office Priority Mail.
PROBLEMS WITH SITE
If you experience any problems with ordering or viewing this site, please email
. We appreciate any details and information including your Browser Type and Version (e.g. Netscape 7.0), Platform (e.g. Mac OS X), Problem Page (e.g. Checkout Page, or Cards Page, Item Druid's Egg) and Description of Problem. Thanks a lot...
RETAIL STORES
We do not currently have a retail store. However, there are many stores around USA and some Internationally that carry Keltic Designs. Also at Celtic Fairs and Festivals, and online catalogs
COPYRIGHT
This Web Site and all its contents are created by Keltic Designs ©2004. All contents are ©1990-2004. No unauthorised copying, duplicating of any materials permitted without permission from Keltic Designs. Please check our copyright page for more information
PERSONAL TATTOOS
are a respectful and complimentary use of our original artwork. We do not consider a personal tattoo to be an infringment of our copyright, unless it is published elsewhere, including photographs and other uses of the design. We do require, that the tattoo artist and shop does not charge for, or publish our designs in their store, without permission, which is a commercial use, and not respectful of our copyright.
We also apprecitate hearing from you who have chosen one of Jen's designs for your body art, and enjoy seeing photographs, or hearing your stories as we have done over the years. Many thanks for appreciating the art and choosing to weave it into your living skin...
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